FAQS

1. Are your watches and accessories authentic?

Yes! We source directly from authorized distributors and reputable suppliers, and every watch comes with a valid manufacturer warranty. We guarantee all products are 100% brand-new and authentic. NOMOS Glashütte+8Zendesk+8HelpDocs Bookmarked+8Watches.com+1Watchesonline+1

2. Where do you ship, and how long does delivery take?

  • Domestic (within Pakistan): 3–5 business days (processed in 1–2 business days).

  • International: 7–20 business days, depending on destination.

  • During high seasons or customs delays, transit may extend slightly. The Watch StoreWatchesonline

3. Is tracking available?

Absolutely. Once your order is dispatched, you’ll receive:

  • A tracking number via email

  • Live updates on your Shopniks account dashboard

4. Do you offer free shipping?

Yes—free domestic shipping on orders above PKR 10,000. International shipping fees vary and are calculated at checkout. The Watch Store

5. Can I cancel or change my order?

  • Orders can be modified or canceled within 24 hours of placement—before they are dispatched.

  • After dispatch, cancellation isn't possible, but you can return the item once delivered. Typetone+3The Watch Store+3Ozcart Ecommerce+3

6. What’s the return and refund policy?

  • Returns accepted within 7 days of delivery.

  • Items must be unused, with original packaging and tags.

  • Return shipping is covered by you, unless the product is defective.

  • Refunds are issued within 5–7 business days after we receive and inspect the item. The Watch StoreDo Dropshipping+1Zendesk+1

7. What if I receive a damaged, incorrect, or defective product?

  • Immediately contact us at support@shopniks.com or via WhatsApp with your order number, a photo of the issue, and a brief description.

  • We’ll arrange a replacement or refund and cover any related shipping costs. The Watch StoreTypetone

8. Do you provide watch sizing or strap adjustments?

Yes! We offer complimentary basic strap sizing for watch purchases. Send us your wrist size, or visit our Islamabad location for in-person adjustment. Watchesonline+3valobrajewelry.com+3windupwatchshop.com+3

9. How can I stay updated on restocks and promotions?

10. Which payment methods do you accept?

We accept:

  • Credit/debit cards (Visa, Mastercard)

  • JazzCash, Easypaisa (Pakistan)

  • PayPal (International)

  • Cash on Delivery (within Pakistan)
    All payments are processed securely. NOMOS Glashüttewindupwatchshop.com

11. Can I contact customer support directly?

Definitely! Contact us via:

  • Email: support@shopniks.com

  • WhatsApp/Phone: +92‑300‑1234567

  • Live Chat: Monday–Friday, 9 AM–6 PM (Asia/Karachi)

If your question isn’t answered here, feel free to reach out—we’re always happy to help!